Liant Software Corporation offers a range of plans to ensure your company has access to prompt, quality customer service and Liant's latest product technology. Our CareWare Developer Support Service (CDSS) and CareWare Product Subscription Service (CPSS) together ensure that Liant can offer you the best service possible for maintaining your applications' development tools and runtimes and adapting to changes in your marketplace.
 Terms Of Support?
Liant is proud of the levels of support and assistance we provide our customers. This document outlines who and what is eligible for support and what support services will be provided.
Who Qualifies?
There are 3 reasons why customers qualify for Support from Liant on our products:
- Products purchased within the last 30 days.
- Customers of products covered by a valid Careware Developer Support Service agreement.
- Solution Partners who are active members of our Partner or Master Plan programs.
Support is provided to these customers via WEB, e-Mail, telephone or fax.
What Products Qualify For Support?
Liant offers 2 levels of support for products dependent upon whether it is a ‘current’ or ‘back release’ version.
- Current Version Support - For all current version products, we provide ‘full support’. This provides General Assistance and Fault Investigation of Current Product’ as described opposite.
- Back Version Support - Once a product is superceded by a new version of that product, it becomes a ‘Back Version’ product for support purposes. Back Version support is provided for 12 months after a product is superceded by a new version and include General Assistance and Fault Investigation of Back Version as described below.
Products that were superceded by a newer version more than 12 months previously, will not be covered for any support – although Liant may provide ‘assistance’ on a case by case basis.
General Assistance
General Assistance will be provided to help customers use Liant products for their intended purpose. This may entail written or verbal advice and/or sample coding.
Fault Investigation of Current Version
Fault Investigation of ‘Current Version’ products include investigating suspected problems, categorizing the problems, developing workarounds, patches if warranted, and even patch releases to correct serious or show-stopping defects for which a relatively isolated fix is possible. More involved or less urgent fixes get fixed in future releases, which are available to the "supported" customer via CPSS when they become available.
Fault Investigation of Back Version
Fault Investigation is performed but on a basis that it will not be fixed within the Back Version. We will investigate to see if a workaround is available or can be determined, and we will note problems for future correction if they are not already corrected in the "current" release. In fact, the first place we will try to reproduce the problem will be the current release. If it is not reproducible there, we will likely recommend an upgrade as the fix. In almost every case where a problem is serious enough to fix right away, and which is not fixed in the "current" product, we will consider a patch-type action only on the "current" product.
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About CDSS 
